BASIC SALES PACKAGE FAQ

In the Basic Sales Package, the Seller creates their own listing on the Buy Gown website. Once the item is sold, the Seller ships it to Buy Gown for a final inspection to ensure it meets the description and condition before it is sent to the Buyer. After the item is sold, the Seller receives 70% of the total commission.

The Basic Package requires a payment of NON-REFUNDABLE $7 per item at the time of listing submission, plus a 30% transaction fee upon sale.

Currently, the following items can be sold (SELLER GUARANTEES THAT EACH ITEM IS AUTHENTIC):
• Branded new or pre-loved wedding and evening gowns with a retail price of $1,500 and above.
• Branded new or pre-loved kids' dresses with a retail price of $1,000 and above.
• Branded new or pre-loved bridal capes with a retail price of $1,000 and above.
• Branded custom-made gowns by high-end emerging designers with a retail price of $1,500 or more.

Items must be in pristine condition: absolutely neat, clean, with functioning zippers (if applicable), and free from any damage or odors.

Create your own listing on the BUY GOWN Basic Package page! Fill out the form with your name, phone number, and email address. Click on the 'Add Gown' button and complete the fields to create a listing for your gown. If you do not wish to add the gown, simply click the 'Remove Gown' button. Once you have completed your listing, read and accept our Terms of Service by checking the checkbox, and then click on the 'Submit Listing' button. After clicking 'Submit Listing', you will be directed to the payment page where you pay non-refundable $7 for each item listed.

BUY GOWN team reviews your listing. Upon examination and approval, your item is added to the catalog under the "Listings by Sellers" category. If the item does not meet eligibility, the Seller will receive a refund of the $7 fee within 14 working days.

At BASIC SALES PACKAGE the selling price is at the discretion of the Sellers. However, to sell items more quickly, we advise the following price range:
• Brand new with tags: 60% of retail price
• Brand new without tags: 50% of retail price
• Pre-loved in perfect condition: 35% of retail price
• Pre-loved in medium condition: 25% of retail price

No, you retain the item until it is purchased by a buyer. Once the payment clears, we will notify you, and you must ship the item within 3 business days.

We create a shipment label, and you ship the item(s) to us for final inspection to ensure it meets the description, condition, and authenticity. If it passes the inspection, we professionally pack it and ship it to the buyer within 3 business days. If the inspection cannot determine that the item is authentic, or if the item is not as described in the listing, the item will be returned to you within 7 business days and the buyer will receive their money back.

Our Authenticity Verification Department conducts a thorough examination of each item to confirm its authenticity. This includes:
• Inspecting the fabric quality and composition.
• Checking the stitching and construction for consistency with the brand’s standards.
• Verifying the authenticity of logos, labels, and tags.
• Examining the hardware, such as zippers and buttons, to ensure they match the brand’s specifications.
• Comparing the gown to the description and photos provided by the seller to ensure accuracy.

Yes. If two or more items listed by the Seller do not meet the description or their authenticity cannot be established, BUY GOWN reserves the right to suspend the seller's account.

At Buy Gown, we take several measures to protect Sellers from buyers who might use items and attempt to return them:
SECURE RETURN TAG: The SECURE RETURN TAG is a highly-visible tag that wraps around purchased items, prohibiting a buyer to use the item(s) in public. Damaging the SECURE RETURN TAG in any way makes the item ineligible for return.
Strict Return Policy: We have a strict return policy that discourages misuse. Items must be returned in the same condition as when they were shipped, with all tags and packaging intact.
Thorough Inspections: Each returned item undergoes a thorough inspection by our team to ensure it has not been worn or damaged. If an item shows signs of use, the return will be rejected, and the buyer will be responsible for any discrepancies.
Documentation and Photographs: We document and photograph each item meticulously before shipping to Buyer. These records are used to compare the condition of returned items and identify any inconsistencies.
Buyer Verification: Whenever possible we implement buyer verification processes to minimize the risk of fraudulent returns and ensure that only legitimate buyers purchase items.

We provide a FedEx or UPS Ground label.

Yes, the shipment is insured.

You keep 70% of the total profit.

Certainly! For a $1,000 item:
• Selling price: $1,000
• Transaction fee (30%): $300
• Your profit: $700 (Note: Sales taxes may apply.)

Sellers are paid within 30 working days after the date the item is sold.

SOLD date is the date when Buy Gown receives 100% payment for the item(s) from a buyer.

BUY GOWN pays out via Zelle, Venmo, PayPal, and Cash App.

Yes, you can view the sales receipt of your item. However, to protect the buyer's privacy, we will remove the buyer's last name and contact information from the receipt.

Please read our Terms of Service for detailed information. If you have any questions, feel free to contact us. We are here to help!

You can reach our customer support team via email at info@buygown.co. Our support hours are Monday through Friday, 11 AM to 5 PM EST. We aim to respond to all inquiries within 24 hours.