BUY GOWN DIRECT PACKAGE FAQ

The BUY GOWN DIRECT package allows sellers to sell their items directly to BUY GOWN. This means that instead of waiting for a buyer, BUY GOWN will purchase your item outright, providing you with a faster and more convenient selling experience.

The BUY GOWN DIRECT package is distinct in that we accept items in a wide range of conditions, from pristine to those with minor damages. This flexibility allows sellers to sell items that may not meet the criteria for other packages, offering a convenient and inclusive selling option.

After you submit your item for review, our team will evaluate its condition, brand, and market value within 7 business days after receiving the item. If your item meets our criteria, we will make you an offer. Once you accept the offer, the sale is final, and you will receive payment directly from BUY GOWN within 7 business days.

Here is the more detailed process:

1. Submission of Pictures and Description

The Seller must first submit detailed pictures and a description of the item to the BUY GOWN for initial review. This submission should include images that clearly show the item's condition, brand labels, and any unique features.

1. Initial Review

Upon receiving the pictures and description, the BUY GOWN will conduct an initial review to assess whether the item appears to meet the basic criteria for the BUY GOWN DIRECT package.

1. Request for Physical Submission

If the item passes the initial review, the Seller will be instructed to ship the item to the BUY GOWN for a more thorough evaluation. The BUY GOWN will provide a prepaid shipping label for this purpose.

1. Evaluation of Condition, Brand, and Market Value

Upon receipt of the physical item, the BUY GOWN will conduct a detailed evaluation of its condition, brand, and market value within 7 business days. This evaluation includes inspecting the item for authenticity, quality, and overall suitability for purchase under the BUY GOWN DIRECT package.

1. Purchase Criteria Determination

Based on the evaluation, the BUY GOWN will determine whether the item meets the criteria for purchase.

1. Offer and Acceptance

If the BUY GOWN decides to purchase the item, an offer will be made to the Seller. This offer is based on the evaluation conducted by the BUY GOWN and reflects the current market value of the item. The offer is non-negotiable and remains valid for a period of 7 business days. Once the Seller accepts the offer, the sale is final, and ownership of the item transfers to the BUY GOWN.

1. Return of Items

If the Seller declines the offer made by the BUY GOWN, or if the item is rejected by the BUY GOWN, the item will be returned to the Seller at no additional cost within 7 business days.

1. Payment

Payment to the Seller will be processed within 7 business days after the BUY GOWN has received and verified the item. Payments will be made via the payment method selected by the Seller at the time of agreement.

Yes! Once the Seller accepts the offer and the transaction (payment) is completed, the sale is final. No returns or exchanges will be accepted.

We accept high-end branded wedding and evening gowns from collections released within the last three years through the BUY GOWN DIRECT package.

Currently, the following items are eligible for sale (SELLER GUARANTEES THAT EACH ITEM IS AUTHENTIC):
• Branded new or pre-loved wedding and evening gowns with a retail price of $1,500 and above.
• Branded new or pre-loved kids' dresses with a retail price of $1,000 and above.
• Branded new or pre-loved bridal capes with a retail price of $1,000 and above.

Our Authenticity Verification Department conducts a thorough examination of each item to confirm its authenticity. This includes:
• Inspecting the fabric quality and composition.
• Checking the stitching and construction for consistency with the brand’s standards.
• Verifying the authenticity of logos, labels, and tags.
• Examining the hardware, such as zippers and buttons, to ensure they match the brand’s specifications.
• Comparing the gown to the description and photos provided by the seller to ensure accuracy.

Payment is typically processed within 7 business days after you accept our offer and once we have received and verified your item.

The offer provided through BUY GOWN DIRECT is carefully evaluated based on your item’s condition and market value. The offer is final and non-negotiable.

If you decline the offer, you can choose to have your item returned to you at no cost, or you can explore other selling options on our platform, such as our consignment or traditional sales packages.

Yes, once you accept the offer from BUY GOWN DIRECT and the transaction is completed, the sale is final. No returns or exchanges will be accepted.